[The Korea Herald] How can Korea boost tourism?

Korea isn’t a common choice for Western tourists, though it enjoys significant numbers of visitors from China and Japan. This piece was written in the context of common complaints by foreigners living in Korea that the country doesn’t do a good job of promoting its strengths. — John.

By John Power

Korean tourism has seen something of a boom in recent years. Foreign tourist numbers grew almost 50 percent from 2007-2011, from about 6.5 million visitors to close to 10 million.

This year, the Korea Tourism Organization aims to increase that number to 11 million. But despite the considerable progress in bringing in more tourists, Korea still lags behind some of its neighbors in the region. Thailand saw 19 million visitors last year, while Singapore attracted 13.2 million. China, the world’s fourth-largest country, welcomed 53 million visitors in 2010, the last year for which figures were available.

Moreover, Korea ranked just 32nd out of 139 countries in last year’s Travel and Tourism Competitiveness Report compiled by The World Economic Forum. In Asia-Pacific, Korea placed 6th in the index, which measures how attractive a destination is to tourists.

Tourists get help from led jacket tour guides in Myeong-dong in Seoul. (Yonhap News)

Storytelling

Robert Koehler, a 15-year resident of Korea from the U.S. and author of two travel books on the country, believes better communicating the stories behind the sights could boost the industry.

“I think Korea has begun doing a pretty good job promoting what it’s got. It’s just a question of being patient and remaining on target ― the results will come. That said, like any place, a lot of places in Korea have great stories behind them, some of them not widely known. ‘Storytelling’ is just coming into its own, so those of us involved in promoting Korean travel need to be looking always for good stories to put a name to a place, so to speak,” he said.

For Koehler, this should include retelling not only the prouder moments of the country’s history, but the uglier events of its past as well.

“Not all history is pretty, but even the ugly stuff can be fascinating as long as you’ve got the confidence to embrace it and share it.”

Lee Jang-hyuk, an associate professor of marketing at Korea University, favors a different approach. Rather than dwelling on its past, Korea’s should be highlighting its vibrant present.

“… Make visitors experience Korea of today, not its history. For example, not many people visit Hong Kong and Singapore to visit museums. We’d better propose unique experiences such as concerts, sports events, theater (and) shopping supported effectively by Korea’s mobile and fixed Internet infrastructure. (For example) five-day free access to the Wi-Fi/LTE network for visitors,” said Lee.

In promoting the Korea of today, hallyu should play a major role, according to Lee, who pointed to the popularity of K-pop groups such as Girls’ Generation, whose music video for “The Boys” has garnered more than 45 million views so far on YouTube.

“I think recent K-pop stars would be appropriate models for information diffusion and sharing with target customers. For example, SM Town effectively leverages new media. It starts with YouTube archiving its singers’ videos and its singers communicate with their fans directly through Twitter as well as their Facebook fans.”

But despite the last decade’s upsurge in tourism, it is a common refrain that Korea suffers from its location between China and Japan, countries that loom large in any imagination.

Koehler cautions against inevitable comparisons to neighbors such as China, which he sees as unfair, despite Korea’s potential as a tourist destination.

“Korea is becoming an increasingly popular tourist destination, especially from other Asian countries, in no small part due to its growing ‘cool’ factor. Still, in terms of absolute numbers, it’s a bit unrealistic to expect Korea to compete with China. China is, well, China. There’s a reason it’s the third most popular tourist destination worldwide.”

But according to a spokeswoman for the Korea Tourism Organization, the organization does not see a disadvantage in the country having such imposing neighbors. If anything, it should be seen as the opposite.

“The proximity to China and Japan has a positive impact on Korean tourism as China and Japan have the world’s largest potential in regard to consumption,” said the spokeswomen who asked not to be named.

Distinct image

“In fact, Japan ― 33.6 percent in 2011 ― and China ― 22.7 percent in 2011 ― represent the largest proportion of foreign tourists to Korea. In addition, there is a synergy effect to attract tourists to Korea from long distance markets ― Europe, America ― who visit China and Japan because Korea is located between these two countries.”

She added that the KTO’s goal is create a distinct image of Korea in the minds of potential tourists, one which conveys Korea’s “unique and special energy” of “Gi” (energy), “Heung” (joy) and “Jeong” (affection).

“The KTO has been trying to create and promote a consistent image of Korean tourism. As a result, Korea is steadily improving its position as a tourist destination.

“The KTO is committed to promoting the image of Korea and attracting foreign tourists through the 31 overseas offices by participating in Tourism Fairs, holding road shows, and developing tourism products.”

The spokeswomen said that around $116 million would be spent on tourism promotion this year.

Nevertheless, the nation’s tourism strategy has come in for criticism. In September, the Federation of Korean Industries blamed over-regulation and a lack of tourism infrastructure such as accommodation and leisure facilities for Korea’s low ranking in tourism competitiveness.

As an example of excessive regulation, the FKI pointed to a rule that prohibits the construction of facilities within a 100-meter radius of cultural properties and in mountainous areas with slopes of more than 21 degrees.

In the view of the FKI, a country with the economic weight of Korea should be more competitive in attracting tourists.

“(Korea’s tourism competitive ranking) is far below where the country stands in terms of gross domestic product and national competitiveness, which are 13th and 22nd each,” it said in a statement.

In the run up to the opening of the Yeosu Expo, the issue of insufficient accommodation was brought back into the spotlight. Organizers admitted that Yeosu wouldn’t have enough accommodation to meet the estimated demand, and advised visitors to lodge in other cities such as Jeonju, Mokpo and Suncheon.

The KTO introduced its own brand of affordable hotels, called BENIKEA, in 2006 to address the wider problem, but the project drew criticism from media and lawmakers for lackluster promotion and scale.

Room for improvement

The KTO has also attracted the scorn of foreigners living here on occasion for what some have seen as stereotypical depictions of foreigners in its advertising.

“When we create the tourism advertisements about Korea for foreign media, we highlight the beauty of Korea rather than using stereotypes of foreigners,” said its spokeswomen. “Before producing the ads, we research views of foreigners through our overseas branch offices. Also, we reflect the views of foreigners on the results of surveys on foreign tourists ― for example, the International Visitor Survey issued each year.”

Koehler, who has worked in collaboration with the KTO, believes the agency has done a great job with a significant challenge, whatever room may remain for improvement.

“I think the KTO and other major tourism-related authorities have done a splendid job providing a wealth of information on a wide variety of tourism sites as well as on lodgings, dining, transportation, etc. I’m being honest here ― they really do. If there is room for improvement, it’s at the local level, where English language info about tourist sites in the locality is sometimes lacking.”

By John Power (john.power@heraldcorp.com)

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[The Korea Herald] Arrested travel agent accepted bookings after ban

Part two of the Zenith Travel scam series of articles. — John. 

By John Power

A travel agent banned from operating for owing customers more than 61 million won was still accepting bookings as recently as Monday, more than three months [NOTE: This time frame, as originally reported was incorrect. It was in fact more than two months] after police were alerted to the case. Wystan Kang, the owner of Zenith Travel, has since been arrested according to news reports on Thursday.

Zenith Travel, which caters to foreigners in Korea, was investigated by the International Crime Investigation Department at Seoul Metropolitan Police Agency and on Oct. 6 had its business registration revoked by Seocho District Office for failing to refund canceled flights.

Kang quoted ticket prices to The Korea Herald through the company’s email address on Monday, four days after the removal of business registration, and almost a month after an initial suspension of business imposed by the district office.

Under an assumed name, The Korea Herald was offered flights to Cebu in the Philippines for 639,000 won, to be transferred to Kang’s KEB bank. One victim also told The Korea Herald that Kang used his credit card details to purchase another customer’s flights.

SMPA has declined to comment on the case. Seocho Police Station was first made aware of Zenith Travel in early August, before the case was transferred to the International Crime Investigation Department last month. A number of the victims have said they intend to file a civil case against Kang.

At the end of September, The Korea Herald reported that Kang had on numerous occasions cancelled mostly foreign customers’ flights shortly before departure, often without notice, and failed to provide refunds. Kang claimed he was in financial difficulty and would refund his customers.

According to a spokeswoman at Korea Tourism Organization, Kang’s company had not been legally permitted to serve foreign customers in the first place, and did not have business travel insurance.

Zenith Travel’s website and office have since been shut down, but its company email, zenithtour@hotmail.com, was in use as of Monday.

In a press release Thursday, Seocho District Office said it was aware of 25 victims in total, including a Washington state representative’s son who booked a flight for his honeymoon and two Koreans, who are owed more than 61 million won among them. A Seocho spokesperson had refused to provide The Korea Herald with the press release Thursday, claiming he could not be sure he was speaking to a journalist, despite the statement being freely available on the district office’s website.